Quality Management in Health Care

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Grob, R., Lee, Y. S. H., Shaller, D., Warne, E., Matta, S., Schlesinger, M., & Nembhard, I. M. (2024). “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management in Health Care, 33(3), 149–159. https://doi.org/10.1097/qmh.0000000000000477
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Abraham, C., Avis, E., Caddle, S., Lane, M., & Friedman, S. (2022). Improving Utilization of an After-Hours Phone Triage Service: A Resident Quality Improvement Initiative. Quality Management in Health Care, 31(3), 191–195. https://doi.org/10.1097/qmh.0000000000000346
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