Learning from patients: The impact of using patients' narratives on patient experience scores

Nembhard, I. M., Matta, S., Shaller, D., Lee, Y. S. H., Grob, R., & Schlesinger, M. (2024). Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review, 49(1), 2–13. https://doi.org/10.1097/hmr.0000000000000386

Authors:

Ingrid M. Nembhard

Sasmira Matta

Dale Shaller

Yuna S. H. Lee

Rachel Grob

Mark Schlesinger

Affiliated Authors:

Yuna S. H. Lee

Columbia Affiliation: