"Nothing Is More Powerful than Words:" How Patient Experience Narratives Enable Improvement

Grob, R., Lee, Y. S. H., Shaller, D., Warne, E., Matta, S., Schlesinger, M., & Nembhard, I. M. (2024). “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management in Health Care, 33(3), 149–159. https://doi.org/10.1097/qmh.0000000000000477

Authors:

Rachel Grob

Yuna S H Lee

Dale Shaller

Emily Warne

Sasmira Matta

Mark Schlesinger

Ingrid M Nembhard

Affiliated Authors:

Rachel Grob

Columbia Affiliation: